FREQUENTLY ASKED QUESTIONS

Shipping

 

Shipping Calculation

Shipping costs are calculated based on total gross weight or volumatic weight of your order. To get the optimum shipping costs, you may combine your order to reach the optimum weight. For example, the shipping of one pair of gloves, may be the same as the shipping of one pair of gloves and one pair of ankles.

Insurance

All shipping are insured by our company. If it is lost, we will resend or issue a full refund.

 

Import Taxes and Customs

The price on our website does not included taxes/duties at your country. Your home country may charge you a tax depending on a number of factors. You are responsible to pay any duties or taxes on the products in your home country if necessary.

 

Packing and Handling

All in-stock orders are dispatched within 24 hours (except Saturday and Sunday) after payment verified and cleared. If an item is out of stock, it may take 3-4 weeks to get that item back in stock.

 

Package Spliting

We may split your order to packages based on the following conditions:

  • The total weights are too large. So, we need to split each package to appropreate weight recommended by shipping agents
  • Some of your item is in production while the other items in your order are in-stock. We may ship the in-stock items first if they are matched shipping weight recommended by shipping agents
 

Payment

Payment methods

We accept the following payment

  • PayPal

For returning customers and verified PayPal members, the payment are verified and cleared immediately. For unverified PayPal members, it may takes some time for verification.

 

Return & Refund

All orders can be returned and refunded within 7 days after received. Please contact us for more detail

Size

Size measurements are shown in each product page. If you are not sure what size you need, please feel free to contact our support team.

 

General Questions

Where is MTP Fight Gear made?

MTP Fight Gear is 100% made in Thailand. All of the t-shirts, Muay Thai shorts, and fight gear are all produced at the top factories in Thailand. 

How long does it take to ship the equipment?

The shipping time of the products depends on the destination. For most countries, shipping will range from 1-3 weeks depending on how far you are from Thailand.

How much does shipping cost on the items?

The cost of shipping will depend on the size of the order.  The shipping cost for smaller items like t-shirts are less than bigger items like Thai pads. We will give you an estimate for the shipping costs for each product.

What is your equipment made from?

All of the Muay Thai equipment we sell is made from genuine Thai leather, unless stated otherwise.

How do you handle refunds?

You need to contact us within 30 days of receiving the item. The item must be unused and in the original packaging. We hold the right to refuse a refund based on the condition of an item. To learn about refunds please see our complete refund policy.

Can I exchange an item?

To exchange an item you need to ship the original item back to our warehouse within 30 days in brand new condition. You will need to pay for the shipping cost of the exchanged item and the return cost of the original item. Please contact us directly for exchanges.

Do you offer discounts for bulk purchases?

If you order more than $500 of equipment you will be eligible for a discount on your order. Please contact us directly for more information on discounts for bulk orders.